Courses

Customer Service

Platinum Customer Service Programme

This programme is designed to create a platinum standard customer service team. Outstanding proactive service leads to stronger client relationships and new client referrals. We look at the crucial elements of platinum customer service including multi layered perception, motivation and empathy. Each delegate will create their own customer service plan, which is their responsibility to uphold.

Customer Service Management

Customer service managers have an increasingly important role in most organisations’ drive for long term growth. We focus on the specific blend of customer service and management skills required to develop and deliver the strongest and most valuable customer relationships, whilst running a motivated and high performing team.

Account Handling

Talking to clients we often find there is a gap between what their suppliers provide and what the client really wants. There is also a lot of unused and unappreciated work produced by account handlers which wastes both time and money. This course focuses on finding out what your clients really want and how to strengthen the bonds between the client, the business and the account handler as well as how to add real value to the relationship.

Customer retention and relationship building

Over time even the best of relationships can grow stale. This course is aimed at people who handle client relationships and provides plenty of practical help on how to ensure your service remains fresh and relevant, while getting the most out of the relationship.